Terms & Conditions
PLEASE CHOOSE CAREFULLY BEFORE MAKING A PURCHASE AND READ OUR TERMS & CONDITIONS REGARDING OUR POLICIES. WE DO NOT EXCHANGE/REFUND FOR CHANGE OF MIND OR INCORRECT DECISION.
Mojo Beach Australia eBOUTIQUE RETURNS
***ADDRESS FOR RETURNS***
MOJO BEACH AUSTRALIA
PO BOX 62
BONNY HILLS NSW 2445
We take great pride in our reputation for quality, and we will provide you with an exchange or credit note for full priced items only where:
-The goods are in saleable condition, in their original packaging, with all tags still in tact
-The goods have not been worn, damaged or washed.
-The goods are returned within 14 business days or purchase date; and
-The original invoice as proof of purchase is provided.
In the unlikely case of receiving a faulty item that does not meet your expectation, the item must be returned within a reasonable time frame. The item will be assessed and will either be repaired, replaced or provide a credit note and in some instances a refund. This process will be completed within a reasonable time frame in accordance with Fair Trading policies All returns/exchanges must be returned to Mojo Beach eBoutique within 14 business days to be eligible for a refund/exchange. Returns after this period will not be accepted. If a refund is approved, it will be applied to the original method of purchase. We do not credit/refund shipping charges.
Return shipping must be prepaid and by a traceable method to ensure safe and documented delivery. Mojo Beach Australia take no responsibility for missing deliveries. Return shipping charges are not refundable. We are not required to provide you with a refund, however we will happily provide you with an exchange or credit note strictly within 14 days of the purchase date providing that goods are in its original condition, unworn, unwashed and with the original tags attached in accordance with Fair Trading policies. All returned items will undergo a quality control check, which ensures all clothing have been received in its original condtion. All exchanges will be at your own expenses meaning you are to include a return prepaid postal satchel for us to send you your exchange item in. We reserve the right to refuse the return of an item if we believe it not to be in the original condition or received within the 14 days. Postage is not credited only the value of the garments purchased.
Please choose carefully, we DO NOT provide a refund, exchange or credit note if you change your mind or its not the right fit.
Credit notes have a 3 month expiry date.
We highly recommend ALL items to be treated with care and hand washed separately in cold water with mild laundry detergent. Do not soak garments. Do not put in the tumble dryer.
We use Australia Post Delivery Service (Australia only) and Fastway Couriers where available. All orders will be charged a flat rate of $10.00. Orders will be shipped within 3-5 working days, at times delivery could be up to 14 days during peak order periods as our products are handmade. Orders will arrive to the supplied shipping address within 5-7 working days, WA can take longer, normally around 7-10 working days.
CHANGE OF ADDRESS:
Mojo Beach are not liable for an incorrect address being entered on your order.
CANCELLATION OF AN ORDER:
If a cancellation of this nature occurs after your Paypal Account/credit card has been charged for the purchase, we will immediately issue a credit to your Paypal account or credit card account for the amount in question without deduction.
WE DO NOT OFFER EXCHANGE OR REFUND ON SALE ITEMS.